TimeSolv offers Internet-based training and video presentations for new users. Learning how to apply those generic product capabilities to a “workflow” that makes sense for your business, however, and that provides the necessary procedural “checks and balances” can take considerably longer. For this reason we recommend that users of TimeSolv engage us to produce clear and concise procedures documentation. This type of documentation is generally beyond the scope of services offered by any Cloud-based software provider. Documentation for all of those workflows and procedural “best practices” critical to your firm’s billing and collections is all too often neglected or ignored, making new user training a more challenging task than it should be.
Let us help you get through the learning curve more quickly with customized user training, delivered at your location or ours, either on-premises or over the Internet, and supplemented by firm-specific documentation of all workflows and procedures.
Working with your data, supplemented by any written procedures now in use, we can develop the custom documentation required to keep everyone “on the same page” in using the new system. Developing firm-specific written procedures for your new software will give your staff the assistance they need to get the job done quickly and efficiently, and enable much quicker “on-boarding” of new support staff as personnel needs expand and change.