TimeSolv Professional Services

Purchasing your TimeSolv software subscription is the first step in implementing your new billing system, but it shouldn’t end there. The TimeSolv Pros offer a variety of TimeSolv professional services, based on our extensive experience in delivering time billing software services to hundreds of firms like yours. Our expertise with TimeSolv, coupled with our knowledge of automated billing systems, will get your new system properly implemented and delivering the intended results more quickly than you can do on your own.

System Configuration

You know how your firm needs to operate; we know how to optimize an automated billing system to maximize its utility. Working closely together and leveraging each of our unique strengths, we can  deliver the TimeSolv services required to help you design a sensible and efficient billing system, from record coding to report design, that gives you the information you need to manage your firm’s billing more effectively.

User Training

TimeSolv offers Internet-based training and video presentations, but learning how to apply those product capabilities to a “workflow” that makes sense for your business, and that provides the necessary procedural “checks and balances” can take considerably longer. and is generally beyond the scope of services offered by any software provider. Let us help you get through the learning curve more quickly with customized user training, delivered at your location or ours, either on-premises or over the Internet. Working with your data, supplemented by procedures, checklists, and other custom documentation as needed, we can give your staff the assistance they need to get the job done quickly and efficiently, and start using your TimeSolv software to maximum advantage for your firm.

Report Development

TimeSolv ships with a variety of “out of the box” reports covering most aspects of time billing. Those reports ship as “one size fits all” however, and your business may not fit well with those designs. Using various custom fields, filters, and sorting options, we can “tweak” many standard reports quickly and inexpensively to provide just the information you need, in the format in which you need to see it.

Need something more elaborate and customized? Using various report development tools available to us,  we may be able to design a report to your exact specifications. If it is in the database, we can often extract it and report on it with a reporting tool.

Troubleshooting

The TimeSolv Pros  have years of experience analyzing, diagnosing and repairing data errors and other “anomalies” in various billing database products, and can work closely with technical staff from TimeSolv, as needed, to get you back running smoothly with minimal disruption when your billing software misbehaves.